CRM

Best CRM for Small Business [2026]

Affordable CRM for SMBs. Compare the top 5 crm tools specifically suited for small business needs.

Our Top Pick for Small Business

Pipedrive

4.5 (2.9k reviews)

Sales-focused CRM with visual pipeline management designed for sales teams.

Why Pipedrive for Small Business?

  • Intuitive visual pipeline
  • Sales-focused features
  • Affordable pricing
  • Easy to use
Contact Management Pipeline Management Email Tracking Reporting Mobile App Integrations
Starting from $14 /mo
Best for: Sales teamsSmall to mid-size businessesPipeline-driven sales

All CRM Tools for Small Business

#1

Pipedrive

4.5 (2.9k reviews)

Sales-focused CRM with visual pipeline management designed for sales teams.

Contact Management Pipeline Management Email Tracking Reporting
Best for: Sales teamsSmall to mid-size businessesPipeline-driven sales
#2

Freshsales

4.5 (2.3k reviews)

CRM with AI-powered lead scoring, email tracking, and visual sales pipeline.

Contact Management Pipeline Management Email Tracking Marketing Automation
Best for: SMBsSales teamsStartups
From Free
Free tier
#3

Zoho CRM

4.3 (4.5k reviews)

Affordable CRM with sales automation, analytics, and multichannel communication.

Contact Management Pipeline Management Email Tracking Marketing Automation
Best for: Small businessesBudget-conscious teamsZoho users
From Free
Free tier
#4

HubSpot

4.5 (10.5k reviews)

All-in-one CRM platform with marketing, sales, and service tools for growing businesses.

Contact Management Pipeline Management Email Tracking Marketing Automation
Best for: Growing businessesMarketing teamsInbound marketing
From Free
Free tier
#5

Salesforce

4.4 (15.0k reviews)

Enterprise CRM platform with extensive customization and ecosystem for large organizations.

Contact Management Pipeline Management Email Tracking Marketing Automation
Best for: Enterprise companiesComplex sales processesLarge teams

Quick Comparison

Tool Rating Price Free Tier Best Feature
#1 Pipedrive
4.5
$14/mo Intuitive visual pipeline... Visit
#2 Freshsales
4.5
Free Great free tier... Visit
#3 Zoho CRM
4.3
Free Very affordable... Visit
#4 HubSpot
4.5
Free Generous free tier... Visit
#5 Salesforce
4.4
$25/mo Highly customizable... Visit

Other CRM Use Cases

CRM for Small Business FAQ

What is the best crm for small business?

Based on our analysis, Pipedrive is the best crm for small business, offering the ideal combination of features, pricing, and ease of use for this specific need.

How much does crm software for small business cost?

CRM software for small business ranges from free options to premium solutions. Most suitable tools start at $14-$14/month.

What features matter most for small business use cases?

For small business, key features to prioritize include: contact management, pipeline management, email tracking. Also consider ease of setup, pricing flexibility, and integration capabilities.

Is there a free crm option for small business?

Yes, Freshsales and Zoho CRM offer free tiers suitable for small business.

How did you select the best tools for small business?

We evaluated tools based on features relevant to small business needs, pricing appropriateness, user reviews from similar use cases, and expert testing. Each recommendation considers the unique requirements of small business.

Can I switch tools if my small business needs change?

Most crm tools support data export. As your needs evolve, you can migrate to more advanced solutions. Our comparison pages detail migration paths between tools.

What crm integrations matter for small business?

For small business, important integrations typically include Gmail, Outlook, Slack. Check each tool's integration page for specific compatibility with your stack.

How do I evaluate crm tools for my small business needs?

Start with a clear list of must-have features and budget. Test 2-3 top options via free trials. Consider long-term scalability if your small business needs may grow.

Are these tools scalable beyond small business needs?

Many tools in our list can grow with you. Salesforce offer scalable plans for expanding needs.

What support options are available for small business?

Support varies by tool and pricing tier. Most offer email support on all plans, with phone and priority support on higher tiers. Pipedrive is known for responsive support.

AM
Alex Morgan Senior SaaS Analyst

Alex has spent over 8 years analyzing and comparing business software solutions. With a background in enterprise software sales and product management...

127 articles
CRMMarketing AutomationSales Tools