Pipedrive
Sales-focused CRM with visual pipeline management designed for sales teams....
Zoho CRM
Affordable CRM with sales automation, analytics, and multichannel communication....
Pipedrive vs Zoho CRM: Which Is Better in 2026?
Comprehensive comparison of Pipedrive and Zoho CRM covering features, pricing, pros & cons, and our expert verdict to help you make the right choice for your business.
Quick Overview
Pipedrive
- Best for: Sales teams, Small to mid-size businesses
- Starting price: $14/mo
- Category: crm
- Founded: 2010
Zoho CRM
- Best for: Small businesses, Budget-conscious teams
- Starting price: Free
- Category: crm
- Founded: 2005
Feature Comparison
Side-by-side feature comparison to help you understand the key differences between Pipedrive and Zoho CRM.
| Feature | P Pipedrive | Z Zoho CRM |
|---|---|---|
| Contact Management | ||
| Pipeline Management | ||
| Email Tracking | ||
| Marketing Automation | ||
| Reporting | ||
| Mobile App | ||
| Integrations | ||
| AI Features |
Our Verdict
After extensive testing and analysis, Pipedrive edges out as the winner in this comparison. While both tools excel in their respective areas, Pipedrive offers better overall user satisfaction. Zoho CRM remains a strong alternative, especially for users who prioritize small businesses.
Pipedrive
Best for Sales teams and Small to mid-size businesses. Intuitive visual pipeline.
Try PipedriveZoho CRM
Best for Small businesses and Budget-conscious teams. Very affordable.
Try Zoho CRMPros & Cons
Pipedrive Pros & Cons
Pros
- Intuitive visual pipeline
- Sales-focused features
- Affordable pricing
- Easy to use
- Good mobile apps
Cons
- Limited marketing features
- Basic reporting
- Less customizable
- Fewer integrations
Zoho CRM Pros & Cons
Pros
- Very affordable
- Feature-rich
- Good free tier
- Zoho ecosystem
- AI assistant
Cons
- Complex interface
- Learning curve
- Support varies
- UI dated
Pricing Comparison
Compare the pricing plans and see which tool offers better value for your budget.
Pipedrive
subscription- Visual pipeline
- Contact management
- Mobile apps
- Email integration
- Automation builder
- Custom fields
- Revenue forecasting
- Team management
- eSignatures
- Project planning
- Phone support
- Implementation
- Unlimited features
- Security rules
- Dedicated manager
Zoho CRM
freemium- 3 users
- Lead management
- Contact management
- Scoring rules
- Workflows
- Multiple pipelines
- SalesSignals
- Blueprint
- Inventory
- Zia AI
- CommandCenter
- Multi-user portals
Which Tool Is Best For You?
Choose Pipedrive if you need:
- Sales teams
- Small to mid-size businesses
- Pipeline-driven sales
- Startups
- Intuitive visual pipeline
- Sales-focused features
Choose Zoho CRM if you need:
- Small businesses
- Budget-conscious teams
- Zoho users
- Growing companies
- Very affordable
- Feature-rich
Pipedrive vs Zoho CRM FAQ
What are the main differences between Pipedrive and Zoho CRM?
Pipedrive focuses on sales teams with intuitive visual pipeline, while Zoho CRM excels at small businesses with very affordable. Key differences include pricing structure, feature depth, and target user base.
Is Pipedrive or Zoho CRM better for small businesses?
Zoho CRM offers a free tier which is great for small businesses starting out. For small businesses with limited budgets, consider starting with the tool that offers Zoho CRM's lower starting price of $0/month.
What is the pricing difference between Pipedrive and Zoho CRM?
Pipedrive starts at $14/month, while Zoho CRM starts at $0/month with a free tier available. Both offer multiple pricing tiers with different feature sets.
Can Pipedrive integrate with Zoho CRM?
While direct integration may vary, both Pipedrive and Zoho CRM support third-party integrations through platforms like Zapier. Pipedrive integrates with Gmail, Outlook, Slack, while Zoho CRM works with Zoho suite, Google Workspace, Microsoft 365.
Which tool is easier to use, Pipedrive or Zoho CRM?
Based on user reviews, Pipedrive generally receives higher marks for ease of use with a 4.5 rating. However, ease of use can depend on your specific needs and technical background. Pipedrive is known for sales-focused features.
Does Pipedrive or Zoho CRM offer better customer support?
Both Pipedrive and Zoho CRM provide customer support, with options varying by plan tier. Pipedrive offers support through standard support channels. Check each tool's specific plan for support details.
What are the pros of Pipedrive compared to Zoho CRM?
Pipedrive's main advantages include: Intuitive visual pipeline, Sales-focused features, Affordable pricing. Compared to Zoho CRM, it's particularly strong for sales teams.
What are the cons of Pipedrive compared to Zoho CRM?
Pipedrive's potential drawbacks include: Limited marketing features, Basic reporting. Zoho CRM may be a better choice if these limitations affect your use case.
Should I switch from Pipedrive to Zoho CRM or vice versa?
Consider switching if your current tool doesn't meet your needs. Key factors include: current pain points, migration complexity, team training, and total cost of ownership. Use our ROI calculator to estimate the potential impact of switching.
Which tool is best for crm in 2026?
In 2026, Pipedrive leads in this comparison with a 4.5 rating. However, the best choice depends on your specific requirements. Pipedrive excels for sales teams, while Zoho CRM is ideal for small businesses.