Salesforce
Enterprise CRM platform with extensive customization and ecosystem for large org...
Freshsales
CRM with AI-powered lead scoring, email tracking, and visual sales pipeline....
Salesforce vs Freshsales: Which Is Better in 2026?
Comprehensive comparison of Salesforce and Freshsales covering features, pricing, pros & cons, and our expert verdict to help you make the right choice for your business.
Quick Overview
Salesforce
- Best for: Enterprise companies, Complex sales processes
- Starting price: $25/mo
- Category: crm
- Founded: 1999
Freshsales
- Best for: SMBs, Sales teams
- Starting price: Free
- Category: crm
- Founded: 2016
Feature Comparison
Side-by-side feature comparison to help you understand the key differences between Salesforce and Freshsales.
| Feature | S Salesforce | F Freshsales |
|---|---|---|
| Contact Management | ||
| Pipeline Management | ||
| Email Tracking | ||
| Marketing Automation | ||
| Reporting | ||
| Mobile App | ||
| Integrations | ||
| AI Features |
Our Verdict
After extensive testing and analysis, Freshsales edges out as the winner in this comparison. While both tools excel in their respective areas, Freshsales offers better overall user satisfaction. Salesforce remains a strong alternative, especially for users who prioritize enterprise companies.
Salesforce
Best for Enterprise companies and Complex sales processes. Highly customizable.
Try SalesforcePros & Cons
Salesforce Pros & Cons
Pros
- Highly customizable
- Massive ecosystem
- Enterprise-grade security
- Advanced analytics
- Industry solutions
Cons
- Expensive
- Steep learning curve
- Complex implementation
- Requires admin expertise
Freshsales Pros & Cons
Pros
- Great free tier
- AI-powered
- Easy to use
- Built-in phone
- Good value
Cons
- Limited marketing features
- Fewer integrations
- Reporting could be better
- Less customizable
Pricing Comparison
Compare the pricing plans and see which tool offers better value for your budget.
Salesforce
subscription- Account & contact management
- Lead management
- Mobile app
- Pipeline management
- Forecasting
- Lead scoring
- Advanced customization
- Workflow automation
- API access
- Unlimited customization
- Premier support
- Sandbox
Freshsales
freemium- Unlimited users
- Contact management
- Mobile app
- Visual pipeline
- AI lead scoring
- Workflows
- Multiple pipelines
- Time-based workflows
- AI insights
- Custom modules
- Auto-assignment
- Audit logs
Which Tool Is Best For You?
Choose Salesforce if you need:
- Enterprise companies
- Complex sales processes
- Large teams
- Industry-specific needs
- Highly customizable
- Massive ecosystem
Choose Freshsales if you need:
- SMBs
- Sales teams
- Startups
- Budget-conscious companies
- Great free tier
- AI-powered
Salesforce vs Freshsales FAQ
What are the main differences between Salesforce and Freshsales?
Salesforce focuses on enterprise companies with highly customizable, while Freshsales excels at smbs with great free tier. Key differences include pricing structure, feature depth, and target user base.
Is Salesforce or Freshsales better for small businesses?
Freshsales offers a free tier which is great for small businesses starting out. For small businesses with limited budgets, consider starting with the tool that offers Freshsales's lower starting price of $0/month.
What is the pricing difference between Salesforce and Freshsales?
Salesforce starts at $25/month, while Freshsales starts at $0/month with a free tier available. Both offer multiple pricing tiers with different feature sets.
Can Salesforce integrate with Freshsales?
While direct integration may vary, both Salesforce and Freshsales support third-party integrations through platforms like Zapier. Salesforce integrates with Slack, Gmail, Outlook, while Freshsales works with Gmail, Outlook, Slack.
Which tool is easier to use, Salesforce or Freshsales?
Based on user reviews, Freshsales generally receives higher marks for ease of use with a 4.5 rating. However, ease of use can depend on your specific needs and technical background. Salesforce is known for massive ecosystem.
Does Salesforce or Freshsales offer better customer support?
Both Salesforce and Freshsales provide customer support, with options varying by plan tier. Salesforce offers support through standard support channels. Check each tool's specific plan for support details.
What are the pros of Salesforce compared to Freshsales?
Salesforce's main advantages include: Highly customizable, Massive ecosystem, Enterprise-grade security. Compared to Freshsales, it's particularly strong for enterprise companies.
What are the cons of Salesforce compared to Freshsales?
Salesforce's potential drawbacks include: Expensive, Steep learning curve. Freshsales may be a better choice if these limitations affect your use case.
Should I switch from Salesforce to Freshsales or vice versa?
Consider switching if your current tool doesn't meet your needs. Key factors include: current pain points, migration complexity, team training, and total cost of ownership. Use our ROI calculator to estimate the potential impact of switching.
Which tool is best for crm in 2026?
In 2026, Freshsales leads in this comparison with a 4.5 rating. However, the best choice depends on your specific requirements. Salesforce excels for enterprise companies, while Freshsales is ideal for smbs.