Essential
$74 /mo
Save ~20% with annual billing
What's included:
- Shared inbox
- Basic bots
- Ticketing
I
Intercom Pricing [2026]
Complete pricing breakdown for Intercom. Compare plans, features, and find the best value.
Starting from $74 /month
Try Intercom Intercom Plans & Pricing
Advanced
$119 /mo
Save ~20% with annual billing
What's included:
- Advanced automation
- Multiple inboxes
- Workflows
Expert
$229 /mo
Save ~20% with annual billing
What's included:
- Workload management
- Custom bots
- SLA rules
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
Features by Plan
| Feature | Essential | Advanced | Expert |
|---|---|---|---|
| Ticketing | |||
| Live Chat | |||
| Knowledge Base | |||
| Automation | |||
| Reporting | |||
| Multi-channel | |||
| Mobile App | |||
| API Access |
How Intercom Pricing Compares
Is Intercom Worth It?
Great Value If You Need
- Modern UX
- Great bots
- Product tours
- In-app messaging
Consider Alternatives If
- Very expensive
- Complex pricing
- Add-on costs
- Can be slow
Our Verdict
Intercom offers solid value for its feature set. It's best suited for SaaS and Product-led growth. At $74/mo, it's a premium option but justifies the cost with modern ux.
Value Score 4.2/5
Intercom Pricing FAQ
How much does Intercom cost?
Intercom starts at $74/month. Pricing varies based on the plan you choose and the number of users.
Does Intercom have a free plan?
Intercom doesn't offer a permanent free plan, but they do provide a free trial so you can test the platform before committing.
Does Intercom offer discounts for annual billing?
Most SaaS tools, including Intercom, offer 10-20% discounts when you pay annually instead of monthly. This can save you approximately $178 per year.
Which Intercom plan is best for small businesses?
For small businesses, we recommend the Advanced plan at $119/month. It offers the best balance of features and value for growing teams.
Can I change my Intercom plan later?
Yes, you can upgrade or downgrade your Intercom plan at any time. Upgrades are typically prorated, and downgrades take effect at your next billing cycle.
Does Intercom offer nonprofit or education discounts?
Many SaaS tools offer special pricing for nonprofits and educational institutions. Contact Intercom sales directly to inquire about available discounts.
What payment methods does Intercom accept?
Intercom typically accepts major credit cards (Visa, Mastercard, American Express) and often supports invoicing for annual enterprise plans. Some tools also accept PayPal.
Is there a money-back guarantee?
Most SaaS tools offer a satisfaction guarantee or free trial period. Check Intercom's terms of service for their specific refund policy.
How does Intercom pricing compare to alternatives?
Intercom is priced at a premium compared to alternatives. Freshdesk offers comparable features starting at $varying prices/month.
Are there any hidden fees with Intercom?
We highlight all known fees in our pricing analysis. Watch for potential additional costs like extra users, storage upgrades, premium support, or advanced features not included in base plans.